For eligible change-of-mind returns, contact us within 30 days of delivery for your choice of a product exchange or store credit. No change-of-mind refunds. Store credit never expires.
Opened treats are excluded from change-of-mind returns unless covered by our freeze-dried satisfaction guarantee. Custom and personalised items are excluded from change-of-mind returns.
Your rights under Australian Consumer Law, including any right to a refund, are not affected.
Read our return policy
