Return Policy

14-Day Return Policy

We want you to love your purchase from Natura Paws. If something’s not quite right, we're here to help.

Returns Eligibility

We accept returns within 14 days of your order’s delivery date. To be eligible for a return:

  • Items must be unused, in original condition, and in original packaging
  • Proof of purchase (order number or receipt) must be provided
  • Perishable items such as pet food and treats are not eligible for return due to health and safety regulations
  • Sale items, custom orders, and gift cards are non-refundable

How to Return

  1. Contact Us
    Email us at [your email address] within 14 days of receiving your item. Please include your order number and the reason for return.
  2. Return Approval
    Once your return is approved, we’ll provide you with the return address and any further instructions.
  3. Shipping Your Return
    Customers are responsible for the cost of return shipping. We recommend using a tracked service, as we cannot guarantee we will receive your returned item.

Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 3–7 business days.

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original and place a new order.

Damaged or Faulty Items

If your item arrives damaged or defective, please contact us immediately at [your email address] with a photo and description of the issue. We will arrange a replacement or full refund